Privacy Policy

United Fitness Repair LLC (“United Fitness Repair,” “we,” “us”) provides commercial fitness equipment repair, preventive maintenance, installation, and relocation services in Los Angeles and Orange County, California. This policy explains what information we collect through unitedfitnessrepair.com (the “Site”), how we use it, and the choices you have.

Information We Collect

Information you give us

When you fill out a contact form, service request, or quote request, or when you email or call us, we may collect:

• Your name, company or facility name, email address, and phone number
• Service address and facility details
• Equipment information (brand, model, serial number, issue description) and any photos you send
• Anything else you include in your message

Information collected automatically

Our Site is hosted on Squarespace, which automatically collects standard technical information when you visit. This includes your IP address, browser and device type, the pages you view, the site that referred you, and the date and time of your visit. Squarespace uses cookies and similar technologies for this, both to make the Site work and to give us aggregate traffic statistics.

How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes, proposals, and contracts
• Schedule, perform, and invoice service
• Communicate with you about appointments, service history, and your account
• Maintain records of equipment we service
• Understand how visitors use the Site so we can improve it
• Comply with legal, tax, and accounting obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing.

How We Share Information

We share information only with service providers who help us run our business, and only as needed:

• Squarespace: website hosting, forms, and site analytics
• Jobber: scheduling, dispatch, invoicing, quotes, and our client portal. If you use the Client Portal, your information is handled by Jobber under its own privacy policy.
• Email, phone, and payment providers we use to communicate with you and process payments

We may also disclose information if the law requires it, to protect our rights or safety, or as part of a sale or transfer of our business.

Cookies

Cookies are small files stored in your browser. You can block or delete them in your browser settings. Some parts of the Site may not work correctly if you do. We do not currently respond to “Do Not Track” browser signals, since no uniform standard for them exists.

Data Retention

We keep your information as long as we need it to provide service, maintain equipment service records, and meet legal and accounting requirements. After that, we delete it or anonymize it.

Data Security

We use reasonable measures to protect your information. However, no website or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices and California Privacy Rights

You may ask us to access, correct, or delete the personal information we hold about you. You may also ask us to stop sending you non-essential communications. To make a request, email us at the address below. We will respond within a reasonable time. We will not treat you differently because you made a request. California residents may also ask us for information about any disclosure of personal information to third parties for their direct marketing purposes. We do not make such disclosures.

Children’s Privacy

Our services are intended for businesses and facilities. We do not knowingly collect information from children under 13.

Links to Other Sites

The Site may link to other websites, such as equipment manufacturers or the Jobber client portal. We are not responsible for how those sites handle your information.

Changes to This Policy

We may update this policy from time to time. We will post changes on this page and update the “Last updated” date above.

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